How long does it take to ship my order?
Your order will ship out within 2-5 business days. Please find the exact order processing time in each item's description.
What shipping option do you use?
For standard shipping we use Polish Post.
We're using FedEx and DHL for courier shipping.
How much does shipping cost?
Shipping will be automatically calculated at the checkout. You will be charged for shipping of small goods via Polish Post International Priority Service (with tracking): to Poland 3€, Europe 5€, North America / Australia / New Zealand and Oceania 10€ .
Courier services are automatically calculated during checkout based on postal code.
Can I update my shipping address?
You can update your shipping address at anytime until has been dispatched. If you need help, please contact us.
Once your order has been shipped please contact the local carrier directly for changing the delivery address details.
How can I check the status of my order?
Immediately upon ordering you will receive an order confirmation email. This email contains details of the product(s) you have ordered, your order number and estimated shipping date.
As soon as your order has been dispatched you will receive a shipment confirmation (via email) with a tracking number. Clicking on the tracking number takes you to the carrier's website where you can find the latest information about your order.
If your order is packaged in more than one box, each parcel will have its own unique tracking number.
My order hasn't arrived. What should I do?
If your order hasn't arrived within the expected delivery time, please contact us. We will be happy to help and please, don't worry, we’ll be in touch shortly!